i think she just meant the espresso bc that’s usually what people mean but she shouldn’t have been mad at you just wanting to get the drink right and could’ve just said “triple blonde espresso” to clarify

I think a lot of people just have no idea what they are ordering. Like a friend told them or they heard it online and are just trying to repeat it.

They have no idea the ingredients or order or anything - just like you might go to a gourmet restaurant and order something a friend told you and when they ask questions you just have no idea how to answer.

She was probably tired, grumpy, and upset at being "questioned" more than anything else.

Trust us custies, we are genuinely trying to help you through your order, not trying to quiz you for a test. If you don't understand just ask. In this case it would have been perfectly fine to say:

"I'm not sure, what would you recommend?"

Then we can say stuff like "Oh does your drink usually come with a lot of milk in it that's foamy then it's probably a Triple Blonde Latte, if it's just a light splash of milk on the top then it's probably a Triple Blonde Espresso."


Asking for just a "Triple Blonde" is like the equivalent of walking into a Mexican restaurant and saying "I'd like a **spicy beef**". And the person at the register saying "OK was that going to be a Taco, or a Burrito, or maybe a Quesadilla?"

Pro tip for us taking orders: If a customer seems confused and there is a somewhat obvious "default" answer ask them if they would like it "Regular".

Like when people ask for a Mocha I like to confirm: "was that the dark chocolate or white chocolate?" Sometimes they are totally confused and thrown off by that question, so now instead I say:

>was that going to be the *regular* Mocha or the *white* chocolate mocha?

Especially true of the refreshers. **Never ask a custie if they want their refresher made *with water***. Say "was that the regular refresher or the one with lemonade".

Custies have no idea that the standard refreshers are made with water - and water is like a bad word at Starbucks. Nobody wants a water down drink.

So many people get confused with people saying "was that with water or lemonade". Because they don't want **either**. They don't want lemonade and they don't want their drink "watered down". So say "regular" or "lemonade" not "water" or "lemonade".

I was doing DTO/R this morning and one of our regulars who’s a little sassy said something funny as I was waiting for his drink, but had started attempting to take the next order. I missed part of what the next customer said and tried to make light of it and give a quick “oh I’m so sorry I heard x what was the rest?” The custie legit rolled her eyes at me and scoffed as she repeated it like I was beyond stupid. Like I’m sorry would you like me to just guess at what you actually said, I’m pretty sure it’s better if I double check to be sure. I’m at the point where I want to just start being totally blunt and be like “I’m sorry Starbucks can’t afford to pay enough of us so that we don’t have to perform three jobs at once and I being a human missed something you said 🙄” in the process i missed asking her if she wanted cream cheese for her bagel so I had to go get her some and the partner on food confirmed you could hear the attitude over the headset, it wasn’t even because I could see the eyeroll.

yeah she legit just had no actual idea what she orders, even though if it’s on her phone…. i’d assume the app…. you have to press the kind of drink first 😭 i really don’t get how some customers get so angry when you’re trying to ensure satisfaction especially when they don’t order what it’s actually called. i’ve had someone order a “tuxedo”, which is a black and white mocha i know now, but when asked what it was they just repeat it 😭