How would you know if soy was “with soy” or “soy” and good luck if you press the wrong button on accident and then the POS freaks out and tells you “not valid selection,” for everything even something that should be allowed because you pressed things wrong and now you have to start all over again. Customers can be given *some* grace about not knowing how to order, but at some point if you come frequently enough it’s not hard for the customer to at least say the drink first. Bending over backwards and coddling customers is what leads to things not being made right.

Huh, okay I was told differently. Maybe it was an older or different POS system.