The rate at which you pull stickers is what tells the app what the estimated wait time will be. So if you’re pulling nine sticker at a time trying to find one it thinks you are a barista god and Karen only needs to wait 3-4 minutes to pick up her mobile order

one sticker at a time???? do they not enforce sequencing heavily??? my store would be on your ass if you only pulled one at a time thats ridiculous. two minimum always being worked on.

When you pull a sticker, it moves from “received” to “in progress” on the DPM. I don’t know what happens on the technical side beyond that.

We were told the rate that tickets are pulled is factored into our metrics that determine staffing. So if you pull like 5 tickets at a time then it thinks all those drinks are being done at a time and that the level of staffing at the time can handle that level of drink orders at that time. I have no idea how true it is but it's something all the recent green beans have been coached on for that reason.

It’s an algorithm, so the faster you pull stickers and the more stickers that are held back in the “received” part of DPM the longer the wait time will be. I tell my partners to only pull the stickers you’re working on plus one to add to your sequence. So only 3 or 4 at a time. More than that overwhelms baristas anyway.

This is true

As a barista trainer I’ve also been told this in a district wide training meeting. Not sure how true it actually is but I have been told.

When I order on mobile, it doesn't give me any kind of alert. I check out, it tells me estimated time. Once and awhile it will send a notification that my order is ready, often 1 min after the latest estimated time. But rarely do I get that notification. Your manager is full of shit about 2 min once you pull the sticker

as an ex sbux barista it killed me to see other baristas pulling 9+ stickers at a time. take your time. it doesn’t matter how bad the rush is. only pull 1-3 stickers at a time, sequence properly, and handoff. whoever needs to hear it, this job isn’t worth being overwhelmed the entire time. it’s ok to take it slow and fuck the managers/shifts who say otherwise. they just care about the company making more money

If you use the DPM i think its called on the app and click orders as ready then it alerts them from my understanding

They want you to sequence but also not sequence at the same time lol

Yep. Totally lying.

I hate to be “that guy” here, but I think the real reason is because it is not a part of the beverage routine or the beverage sequencing routine, although I also have heard that supposedly the customer gets a notification, how true that last part is? Idk but I will say I have coached against that in the past on the original basis of not being standard.

No. I pull all my stickers so my cold bar can help and i know whats ahead. Ive never heard this. Theres different settings so who knows if its something you can add. Ive mobiled before and never received a notification either

Nope. It’s been confirmed that this is a myth from the higher ups on workplace

Yes only 1 sticker at a time, it alerts the guest that there drink is in progress but even if it's busy the mobile app sets us up to fail because it quotes unrealistic wait times and in no way is real time. So if u are 30 minutes behind and someone does a new mobile order, the app will tell them to go to the store in 7 to 15minutes. There in lies the actual problem. Sequencing is key to a successful peak, but your MOP partner should be helping with handoff and customer connections so you can stay in production.

I know it used to be like that. Not sure if it still is.

High mop store here, the app can see how many drinks are in queue and tells the customer the wait time before placing an order. I’ve checked during our busiest hours where the app tells the customers estimated wait time to be between 20-30 minutes if there was a long queue. At one occasion a customer just came to ask for a refund because I’m they saw 20mins and couldn’t wait. I always hated when baristas pull massive stickers cause it tells the customers the drinks are ready in 3-5 when realistically it should’ve been 15mins. It’s based on how many drinks are in queue and the complexity of the beverages.

how tf are there baristas here that don't sequence?? this isn't papas freezeria 😭

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How can you even sequence drinks and be effective on bar if you dont pull more than one sticker at a time?? Idk but if im going to cold bar im taking all the stickers with me

I’ve gotten the notification on my end many times. My manager has also said the same

That’s what I was also told by my old and recent manager.

Yeah I at least pull the a whole order if not more. You are going to be sitting there for a long time pulling one sticker at a time

It does adjust the wait time. But from what I’ve been told by my managers is that if you’re pulling a lot of mobile stickers then it’ll adjust the time, like when someone makes a trail across the entire bar. I’m not sure the exact numbers or how it measures. But, what I have had to do is to learn to comply and bar how they ask of me. I have asked if it’s okay my customers wait 20,30,40 minutes and they said yes. If you’re doing the routines as they ask (planted positions planted, using DPM, pulling 2 stickers at a time or however many to sequence) then they can’t get mad at you. It’s inconvenient but I stopped caring about customer wait times and focus on me. One at a time and don’t check the clock

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