everytime i use my regular voice instead of my customer service voice people always think i’m being rude when i’m reality my actual voice is lower pitched

agreed on the chipper point. i dont try to do that because people can tell when its fake. when i’m myself i feel much better and i actually make way more connections, unforced.

had one of my regulars tell me i sounded “utterly depressed” when my voice dropped

i put effort into being cheerful and friendly on monday and still got yelled at by a customer until i cried. nah back to being quiet, polite, and slightly distant i need to conserve my energy

I can’t. When I don’t use my customer service voice people think I’m mad. Every time.

I must agree

omg no id take refreshers any day

YESSS.

Especially in the summer when there are 40 in every order AND the inclusions are all stuck together with the humidity.

I had a customer ask me to make her a suprise drink, she was very nice about it and the cafe was empty, so I agreed. I wasn't really looking at what I was putting in but she came back to counter a couple minutes later and was curious as to how she could ask for it next time at another Starbucks, she made my day fr
(It was a venti iced oat chai made with 7 pumps chai, 2 pumps vanilla, 1 scoops of vbean powder, shaken with cinnamon, topped with salted caramel cold foam) i might try this someday 😭 but i felt bad when I had to send it over to bar

ngl it’s kind of fun … not during peak tho

Ooooooh thems fightin’ words

Ughhhhh I dream about the chicken biscuit

girl just memorize the base recipe for a coffee frap and then you got it!!

frap roast - milk - pour in blender - coffee base - ice

and then any other coffee based fraps are the exact same, with the addition of the syrup! (mocha gets mocha ofc, crcf gets dark caramel, caramel gets caramel, etc)

id say the only thing that confused me when i first learned was remembering which fraps were layered, but the way that helped me was that it’s just the two with the most complicated names (caramel ribbon crunch and mocha cookie crumble)

don’t be scared to mess up or ask questions, i didn’t know the mocha cookie crumble got frap chips until like 5 months in 😅😅

I actually love cold bar and think fraps are way easier than hot drinks because they all fit the formula, and it turns into muscle memory so much faster. I’m so much more confident on cold bar. I’ve been with SB a for 10 months, and 6 weeks of that was maternity leave, plus I didn’t do a lot of bar in the later months of my pregnancy because I could sit when needed at drive. It takes a little bit for sure but it finally clicked for me and now I’m really confident on cold bar. Still working on hot bar confidence though.

I really like it as well. The only thing for me is it can sometimes confuse which order is next for me personally if I’m soloing drive lol