When people stand at the hand off to put cream and sugar into their coffee and then just leave their trash right on the counter. So rude!

When I hand out someone’s drink and they immediately tell me that they’re waiting on food/vice versa. Some people don’t know any better and that’s fine but most people are so rude about it!! Like, I am clearly not handling the food orders if I’m making drinks

Also, when I’m on solo drive through and I have to tell someone at the order box that I’ll be with them in just a moment while I’m dealing with someone at the window, and they ignore me and just start ordering. Like, seriously??? Some people clearly don’t listen to us at all

When I turn away for a second at the window and I hear ‘Straw?!’ Like hold on a second? I’m still giving you stuff.

when people change their order right after i ring them through and now i have to tell the bar what’s going on

customers who get angry when i ask them clarifying questions

“i need … ” or customers who just bark their order at you: “tall caramel macchiato.” customers who don’t say thank you like use basic manners for gods sake.

asking for water at the bar

customers who argue with me over health code standards

When they stare are me from the bar. This isn’t hibachi, take your kid to a table and wait for their milkshake patiently

“I need a…” no you don’t. You don’t NEED a $6 coffee. Use your manners.

OK so twice this has happened to me:

Customer shows me their phone with a text message drink order. I type in the order confirm with them and then they pay.

* 10 minutes later "Where is my **last drink**? I got the other drinks a while ago.

**me:** What was the other drink?

**cust:** I **showed you my phone!!!** You read it off!! Look it's right here!!!

**me:** now reads the entire conversation and realized that I was supposed to read multiple text messages not just the "last one".

**me:** I'm sorry!! I didn't realize there were multiple orders there

**cust:** Extremely rude and pissed off about having to pay again and wait for the other drink.

-----

Like sheesh! I'm not going to read your entire phone conversation unless you specifically ask me to.

if you have an order with more than three drinks and i have to ask you what size and if it’s hot or iced EACH TIME… what the hell lmfao

when i tell someone i’m checking to see if they have the food they want and they just pull around anyway. also if someone just doesn’t go to the order box for their mobile and just pulls up to the window randomly

Me: Good morning, what can I get started for you?

Person in the passenger seat: ꜀ₐₙ…ₐᵥₑ ₐ…ᵥₐₙᵢₗ…ₜᵣₐ ᵢ꜀ₑ…

Like, if the driver doesn’t speak English or something, I get it, but if it’s just that the driver refuses to sound out words they don’t know or think they’re too cool to say “caramel ribbon crunch,” they need to get over it or you need to lean over and shout because none of us can hear you.

literally just when I ask mfs how they're doing and they ignore me entirely and just start ordering like what's so hard ab treating baristas like humans

THE STARING. like hello did your mother never teach you it’s rude to stare???

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customers mobile ordering and then coming through the drive thru 2 minutes later to pick their order up. 😍

calling out people’s orders and immediately being asked “is this the ___?” ma’am i just called out what it was

“Can, I, have…a, five pump, double shot, toasted vanilla, soy, blonde, no whip…” WHAT IS THE SIZE, TEMPERATURE, AND NAME OF THE DRINK, PLEASE. You’ve spent 15 seconds telling me every modification and I’ve entered none of it because I don’t want to assume it’s a latte and then the last words you say are like “matcha frap.”

“Extra caramel” on drinks that don’t have caramel to begin with

People shoving their phone in my face. JUST READ YOUR OWN SCREEN TO ME. Because they always pull their phone BACK before I’m actually done ringing in the drink.
I had someone order a “Barbie drink” and I was like “o.o that is not a drink we have”. She shoved the phone in my face and it said to ask for a “vanilla cream”. And the screenshot had a cold cup in it. But if you’re gonna make me read it, I’m not gonna ask clarifying questions. You get whatever your screen says.

when they have their window rolled up at the box and ignore you, and the second they roll down the window they yell “hello??” like yeah babe i’ve been talking to you for 3 minutes if you’d roll your window down

PEOPLE WHO DONT TALK INTO THE SPEAKER BOX!! And then get mad when I can’t hear their order. I swear people will have their hand in front of their mouth, be talking down into their lap, ordering from the passenger side and not even speaking up. It’s so fucking annoying. I don’t need you to scream, I just need you to talk OUT OF THE WINDOW AT A NORMAL VOLUME. Otherwise I will have to ask for clarification for EVERY THING YOU SAY.

On the opposite side, people who yell in my ear. The mic works great if you use it right. Pls do not scream at me. EVEN if I ask for clarification, that doesn’t mean I need you to scream, that means I missed something. Literally why is just talking to a speaker box SO HARD FOR PEOPLE?

I want to preface this by saying it's usually not their fault, but customers who received a wrong drive-through drink and come immediately start telling me on Bar 2/Cafe/Mobile Bar about how it was wrong (usually during peak and 10m behind on mobiles).

And those people who are overly dramatic about how much cream goes into their coffee. Being specific is fine, but giving me a death stare while pouring half n half seems a bit silly.

When someone is waiting for like 10 mins and they search for their card or count cash at the window

when i’m on bar, very clearly making drinks, and people just start ordering with me. when have you ever walked past a register at a restaurant and ordered with the kitchen staff???

When someone other than the driver is ordering in the drive-thru! Like I literally can’t hear the passenger and definitely not from the back seat. Also the driver shouldn’t be that embarrassed to order other passengers drinks, it’s just a drink dude.

“I got something last time, caramel something with stuff on top…”

“the caramel brûlée latte?”

“YES!”

…

“okay here you go”

“oh this isn’t what I wanted, I wanted the caramel ribbon frappuccino… the cold blended one”

When they place a mobile order at the speaker and get mad if it’s not immediately ready when they pull up

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*ding-“HELLO??? HELOOOO? IS ANYONE THERE”

Asking for water & ice at the bar when we're in the middle of peak.

Not rolling down the window all the way when ordering OR when I’m handing them a tray of drinks through the drive through.

Hand in front of their mouth when ordering so I can’t hear. Passenger or back seat ordering and I can’t hear.

Adding on drinks at the window.

when someone goes directly from the register to handoff, and i call out a drink and they go “is this mine?” is your name ___? “no” then no

like u just ordered, hold on 🙃

when people ask for a stopper and just stand there expecting me to put it on their drink.

people who get angry because theyre not speaking loud enough and I cant hear them

we have a customer who places her mobile order and it’s usually 2 drinks and some food items and comes thru our DT the second she places it

THE PASSENGER ORDERING AND THR DRIVER MAKES NO EFFORT TO EVEN SAY ANYTHING

Customers that say that’s it for the order then proceed to add 5+ things to the order after they say that

When customers are on the phone while they’re ordering- someone they won’t even notice when they’re first in line, or they’ll mouth their orders… I’m sorry but I do not read lips! And then they act like I’M interrupting when I’m asking if they want it hot or iced, the name for the order, etc

Customers who angrily askwhy we can’t “just go to the store” and buy x product we’re out of

Also hate when people ask me when their order is going to be ready when I’m on bar clearly working on making drinks. Mind you I work at one of the top stores in the company so we’re ALWAYS busy. People will be asking this on a Saturday after waiting like two minutes. I’m always like, um it’s gonna be a bit 😅

when a customer shoves their phone right in your face to scan their rewards app before I’ve even finished writing the drink code or putting the order into the machine 🙄🙄

When customer at driver through before I even greet you start your order

Or when they say they need min and I said okay tell me when your ready then they just start ordering

“Can I get a grande blonde with nonfat, light whip, 2 pumps caramel, 7 pumps white mocha, caramel drizzle…etc”
Blonde what… brewed coffee? Latte? Americano? I can’t even begin to process your modifications until I know what the base drink is and then they think I’m the stupid one cause clearly they wanted a shaken espresso and I can read minds. Obviously.

Working on multi drink order - handing off the first drink and then the customer says “WHERES THE OTHER DRINK?!” Like bro, I’m working on it. I’m not a robot.

When they ask me to watch their stuff when I’m busy on bar…like if a crackhead comes in and takes your stuff I’m not doing anything about it lmaooooo

Drive thru.

“anything else?”
*customer drives away*
“ok that’s a no..”

I’ve got two main ones. The first one being customers grabbing over my hand to grab their drinks out the window. Instead f grabbing the rest of the empty cup I’ve left for them to grab. Or when people don’t take shakers and milk pitchers off the rinsers.

-asking if we’re open in either; the middle of the day or 5 minutes before we close. Like, yeah i fucking guess we are! lmfao

-Not saying the size first. Like how do you not know how much you want

-Not letting us know if it’s a big order and me having to ask “anything else?” 5 more times than i need to

-People who wait for their drink on the opposite side of the hand off counter, often in the way of the line causing confusion

-Staring. Just staring. I know you have coffee questions, ask away! I will answer <3 But do not ask me for xyz while i’m in the middle of making something.

-Not saying thank you. What happened to basic manners? Makes me feel like i did a bad job
-Asking for water/ice while i’m at the rinse sink.

Just to name a few 😀

reaching behind the counter to grab stuff. i don’t understand it. is it not common sense to not do that? to not reach for something that’s in an area that’s obviously off limits to customers ???

or when there’s like one customer and they wait till after i finish making their drink to ask for some kind of modification like making it extra hot or warm when i’ve already put the lid on.

and ofc. the group customers who somehow all come in five minutes before we close.

Drive thru again (literally happened to me yesterday).

Customer has a phone call on loud in her car while ordering. I repeat the order back to her and she confirms it with a “YEAAHH!”. Gets round to the window and guess what… she says it’s not what she ordered..

When I ask someone in drive thru if they would like anything else and they just stare forward until you ask again and then say “that’s all” in an annoyed tone. I asked you a question, you’re supposed to respond lol

when i’m on bar and someone asks me where their food item is when the ovens are on the other side of the floor…like i’m obviously not the one with tongs in my hands why would i have any idea about your food :/

Facing away from the speaker when they're ordering/ordering with the window rolled up, and then getting upset when I can't hear you.

We don’t leave cream or sugar in the lobby anymore since Covid, and people reach over the counter onto our side and grab the cream😵‍💫😑

The staring followed by “is it ready yet?” Not even two minutes after they ordered. Bonus for if they order during a rush and ask early in hopes of getting their stupid drink earlier than others. No Todd fuck off. Your Macchiato will be ready when it’s ready. Don’t try and make others who ordered first wait longer. Don’t get Starbucks if you’re in such a hurry that everyone else needs to bow down to you

When they place a mobile order while sitting in drive through ☺️

Customers placing mobile orders while they’re already in the drive-thru line

when people put their Splenda wrappers in our tip jar —- not even reading “we appreciate tips :)” ….

when i’m in drive and people take the card machine out of my hand just to tap it and hand it right back??? WHY CANT I HOLD IT SIR PLEASE !!!!

When I asked what I can start for them and the customers say "I need a caramel macchiato"

First off, Brenda, no you don't NEED anything.
Secondly, what size and is it iced or hot?

When they want syrup pumps in their pike place, and when their drink is tiktok inspired.
AND they rarely say thank you or hello.