patienceyieldsfocus 1 points 7m ago
Our store has a rule, within 30 minutes, its on us, after 30 minutes its on you. If they're a regular, or they freely give a reason as to why they couldn't make it without us asking, then we'll make an exception. But usually, if its past 30 minutes, you let the hot get cold and cold get hot by not coming in and they'll have to drink up or reorder.