this isn’t like rlly bad lol but for some reason i’ve been to multiple locations where i have ordered the chocolate cream cold brew and i’ve asked them to sub vanilla for hazelnut and they tell me “there’s actually no vanilla in the cold brew but we can add hazelnut!” and i just stand there like 😐 okay thanks! bc i don’t wanna be a bitch but like guys yes there is 😩

I know some of yall hate ice in nitros, and that's legit, but I tried ordering tall nitro grande cup w ice and the barista explained she couldn't do that bcs "it would make the cold brew explode if we add ice" and I just..... told her I drank it every day lmao

I had to stop going to licensed locations 💀 I know they’re often understaffed/undertrained but i can’t justify paying full price and having my boring very simple drink wrong every time.

I had to have my drink remade 3 times at one, and they tried to tell me there is no double chocolaty chip frapp on the menu, they dont make tiktok drinks without a recipe...

"It's a core drink. Its under blended. Double chocolaty chip frapp. Every Starbucks has it."


"It's not on the menu board. We don't make that. Do you have the recipe? We can't make tiktok drinks without a recipe."



They're a licensed store that regular store employees just fill in at but STILL.

ordered a HCMT, they got confused and was like “do u mean the MEDICINE BALL???” like yeah sure. then they didn’t make it with lemonade or honey 🥲

yeah if all 4 of you paid separately but i had to type your numbers in each time i’d be miffed too

Not a different Starbucks, but I went to my store on my day off (for background, I was just starting as a trainer at the time), and was told that my trainee was on bar.. I had just started training them on DTO, so they have yet to have any formal bar training.. Idk why my SM put them on bar, but c’est la via. I ordered an iced matcha latte with raspberry. The first sip I took I realized they put espresso in it, my trainee thought that Matcha lattes was an actual latte.. 😅

We started bar training the next day..

One time a barista tried to tell me I couldn’t have extra base in my strawberry açaí because it was already mixed with the water and I was like ??? No it’s not- how would you make the pink drink or the lemonade one if it was. I didn’t stay there and argue but I was really annoyed. She was a shift supervisor too I believe.

i feel like everyone just needs training again

One store in a different state refused to give me my discount but it was literally built into my app so idk why they couldn’t just press yes and let it discount me. Another store that’s actually in my district kept marking out my stuff instead of doing my discount so I had to stop going there because whenever I said something it seemed like I made them mad about it. I’m all about getting a free drink and sandwich but not if it can cost me my job.

whenever i order a bsose at the store closest to my house they shake it with the oatmilk and it’s so sad

before i started working at my current store i would go in every so often because the SM was trying to hire me on and my roommate worked as an SSV at this store, i ordered a peach green tea lemonade and i tried it and it tasted like just straight green tea, trying not be rude i had let the barista on c/m that there was no peach, she looked at me shocked and said: i literally put the fucking peach in it. i just stood there shocked and i was like: um ok did you like not shake it? and she snatched it and remade it, shook it, and it tasted fine but immediately after i could see her in the headset rolling her eyes and walking away to assumedly talk shit to the floor 😭 that girl left before i got to that store but damn that hurt

yeah, there’s a few locations i won’t go to. i got an iced chai from one store and it tasted like straight up bleach. idk if they were washing dishes wrong or what but the remake tasted the same way. another store pulled my cold brew from the tap, and then cut it with water…again. unless they don’t cut the cold brew in the kegs 🤕 whatever she did made my sweet cream cold brew taste like sad coffee milk water, there was barely any flavor bc it was so watered down

This wasn’t baaaad but it threw me! I went to a Starbucks like 10 minutes away from mine once and ordered a sausage egg and cheddar and the girl was like “what?” And I repeated it and she turned off her headset to ask someone (I’m assuming) what I meant and she comes back and goes “ohhhh sorry it’s because we don’t call that a sausage egg and cheddar, we call that a classic sausage breakfast” and I was like what hahahaha. I still think about that sometimes

I went to one yesterday and ordered a grande drip with a splash of 2%. It was cold. I told the chick it was cold and she said “that’s what happens when you add cold milk” 🤯

I was like, “I’m a barista too, that is what happens when you don’t make your drip coffee consistently, not when you add a splash of milk”

💀

Once had an SM roll her eyes at me because the black tea she made me was supposed to be unsweetened.

I mobile ordered to a Starbucks near my college. It was 3pm, so I gave it 10 minutes. I walked in and it (2 food items) wasn’t ready, no big deal. The employees were all joking around aside from the cafe bar one, so I stood there and waited for my order. They got a few more mobile orders for drinks and passed them out, but when the tickets stopped printing, someone asked me why I was waiting and I said I mobile ordered for ___. They said they didn’t have any order from me. I said “yes! There wasn’t a drink, it was just food” and they asked me to go order at the register. I told them no, I mobile ordered. They asked me if I had paid for the order. I said yes, I mobile ordered, it’s just food. Meanwhile at this point I’ve been here over 5 minutes and I’ve just been staring at my stickers that are still hanging out of the warming oven printer.

Finally they understood/I said it right or something? and someone looked over at the warming oven and saw the stickers, and they made my food but all the employees were shooting nasty looks at me. They just dropped them off at the mobile order area without even saying anything. Sooo uncomfortable

there’s this one store in our area, im sure we all have that ONE store. but i mobile ordered just 3 drinks, all really simple basic drinks no mods, except mine was a sweet cream cold brew and i added one extra pump of vanilla, so ya know, it’d print how much vanilla goes in on the sticker. anyways we get there a good 15 mins after ordering, pull up to the drive thru and there’s only 2 cars in the drive thru. we pull up say we have a mobile order and they go “oh well it’s not ready yet so you can either get out of line and come in or pull around again” in the RUDEST attitude ever, but surprise surprise our very simple drinks were obviously sitting for a while by the time they handed them out to us :)

the way some of y’all are treated is how some of y’all treat customers btw im hoping it’s an eye opener 😭

Ordered a tall cold brew and got a cup of concentrate.

Yeah, we had a couple of bad locations but because I know what it's like to be behind the counter, I don't complain. It could just be a miserable shift. I don't blame them for being shit - it could be a shit day.

this one time i wanted an iced chai with caramel drizzle but i always get it with caramel around the cup and not on top. there’s an option for “line cup w/ caramel” right under the caramel drizzle button on the POS and i had to point it out to the barista at the register bc they were clueless when i said “could you line the cup with caramel for me pls”

i actually now work at this sbux, but my first time coming here i got a black tea lemonade with peach. got peach green tea lem and im like. well. Okay.

One of the Safeways in my town has the NASTIEST baristas and by nasty I mean just plain rude!!! They over charge for drinks (I also work at a licensed location I know the prices) drinks are always wrong. They snatch them out of your hands so fast they spill hot coffee on you when you ask for it remade. It’s a horrible experience 😂 I hate it

I ordered a plain bagel at a location but got a everything. My daughter had a allergy and couldn’t eat it. The girl huffed and puffed at me for exchanging it. I had to show her the app that I ordered plain because she said i should know what I’m ordering.. I rolled my eyes and just waited.

I always get an iced mocha but other stores always give me white mocha and so i have to hold up the line to get it remade bc i hate the white mocha and I always feel so bad

eta: which is definitely not as bad as other things in this thread but it happens EVERY time

I was visiting colleges with my family, I ordered my grande iced caramel macchiato as per the usual and was like "hey I have partner numbers, they're 220****" and he looked at me and went "I don't believe you."

I had to go out, walk three blocks to the car to get my license and prove it to him.

Lol yes the store closest to my old apartment wouldn’t let me get espresso in my nitro or ice???? But they had no probalena getting me a Trenta cup of almond milk when I only ordered a venti because that’s the biggest the system will recognize lmao. They also made my caramel macchiato with the drizzle at the btm and were so rude about it

My dad texted me a month or so ago and asked me if he’s wrong for not tipping on his last trip. They had just changed to new menus, and brown sugar shaken wasn’t in big letters anymore. So he asked the girl if they still had it. This girl loudly scoffed and rolled her eyes and just said “Duh.” And then ignored him when he said “Have a good day.”
My dad sounded so hurt and upset by it that it still makes me want to scream. I get asked question way more STUPID than that by rude people everyday, I am NEVER that rude to people just asking questions. That’s like… half our complicated ass job.

compared to everything else on this thread it’s rlly nothing, but once i went to a different and ordered a carmel apple spice. i was very excited for it bc i had a long day and it was getting cold outside. i get my drink and it’s only apple cider :/

I ran 4 updosed blonde shots in an iced coffee in Brooklyn and could taste that they didn’t pull shots in it but I didn’t want to make a deal of it.

I was craving a drink we used to have called the coconut milk mocha macchiato, so I went though a drive thru and said, “can I get an iced caramel macchiato with white mocha instead of the vanilla and coconut milk?😊” and the guy was like,”…. So you just want a white mocha upside down with coconut milk?😒😒.” And in my head, I’m like no not really but sure. And he probably didnt know it was a drink we used to have and just thought I was being complicated? Haha idk but he was pretty rude about it and acted like “he knew better than the customer” but I’m literally a partner.

They told me the dragon drink didn’t exist and I pulled up the window and she was like “I confused you didn’t I?” And I was like no your confused lol. This was out of state btw idk if that changes menu options tho, does it ?

omg yes — i was at a bux in maryland and used my numbers and got ID’d. im trans and had my preferred name on my partner profile, but my name isn’t legally changed so my ID has my dead name. mind you, the last names are the exact same.

i let the woman on window know as i was handing it over that my preferred name is on my profile and my legal name on my ID and she said “yeah they don’t match”, so i tried to explain that i’m trans and don’t want to use my deadname at work and don’t have the money to change it. she said “that’s not my problem and i don’t care” and shoved my ID back at me, all while my wife in the driver’s seat (who was also a partner) tried to vouch for me.

she ended up making us BOTH pay full price. at the time of this i didnt know partner cards existed, but was it really that serious? jfc

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Not even a specific store because this happens at multiple. Even happened to me over 1,000 miles away from home at another store. But WHY on earth are my pink drinks made wrong 70% of the time? It's to the point I don't even like going anymore because I never know if it's going to be made right. And since I'm not working there anymore I'm not paying 6 bucks for a drink for it to be wrong. So many times it doesn't have enough coconut milk. I try to be nice and just say hey can I get some more coconut milk but they always act like I'm the problem which is why I don't even like complaining.

So I just don't go to Starbucks anymore I saw somewhere that the pink drink is gonna be bottled and sold in places but no fruit pieces which I get mine without the fruit anyway. So once those are for sale ill just get my pink drink that way. It's such a simple drink I don't understand how you can screw it up