Starbucks Baristas: The daily grind
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frustration with a new process… (self.starbucksbaristas)
submitted by TheGreekGazelle
our sm as of today has started making us not ask questions about someone who comes thru drive thru saying they have a mobile order. we just have to ask name? and then tell them to pull up. were not allowed to check if we have it, or where in queue it is.
if we end up finding out that we are out of something for their order or that they didnt order to this store/didnt send it thru… we have to pull them around the store and make them wait out of the line so it doesnt impact our score goal (now under 50 seconds during peak)
we also have to pull cars if a food with longer than 1 min cook time is in the oven even if it isnt peak
psa we have no more deaf partners at my store because theyve been fired for being less capable or have left because of being disciplined for not being quick enough on DTR when they have to communicate with a boogie board and deal with audist customers.
ive been at the same store for 3 years, we cursed up this bih
if we end up finding out that we are out of something for their order or that they didnt order to this store/didnt send it thru… we have to pull them around the store and make them wait out of the line so it doesnt impact our score goal (now under 50 seconds during peak)
we also have to pull cars if a food with longer than 1 min cook time is in the oven even if it isnt peak
psa we have no more deaf partners at my store because theyve been fired for being less capable or have left because of being disciplined for not being quick enough on DTR when they have to communicate with a boogie board and deal with audist customers.
ive been at the same store for 3 years, we cursed up this bih
TRoseee 8 points 7m ago
Drive times seem to be the only thing anyone cares about these days. We’re also starting to pull cars around if their mobiles aren’t ready. And we wait to tell them to pull forward until we see their food has already been placed into an oven. Helps a lot with those times but feels so impersonal.
TheGreekGazelle [OP] 7 points 7m ago
right yeah, its like theyre highlighting customer connections and were pulling cars bc ppl complain abt the wait time but in reality the wait time is exactly the same for these mobile customers who are the likely dissatisfied ones (since they have the app and will get the survey) so it wont change what they score us. :( its rough
TRoseee 7 points 7m ago
I agree. You can’t say you want better customer connections then turn around and doing everything in your power to make baristas not actually be able to connect with anyone because they basically want us grabbing money and throwing coffees out like our life depends on it.
TheGreekGazelle [OP] 3 points 7m ago
indeed, and i enjoy talkin to my customers but im being advised to not do that now bc it puts our times up 😅
Affectionate_Guava71 2 points 7m ago
I wish we’d do that at my store with mobiles cause so many people will place it in the drive through and then come to pick it up I wish I could pull them up and make them wait lol
the amount of people who come to pick it up in drive when it was just placed is so annoying. We have to pull stickers to find it and then people already waiting in cafe end up waiting longer. I think all cars unless it’s really slow should be pulled up for a mobile order who don’t give us at least five minutes. or even better
“Looks like we just got that. Can you come wait in store as it will be at least a five minute wait time. Thank you!”
the amount of people who come to pick it up in drive when it was just placed is so annoying. We have to pull stickers to find it and then people already waiting in cafe end up waiting longer. I think all cars unless it’s really slow should be pulled up for a mobile order who don’t give us at least five minutes. or even better
“Looks like we just got that. Can you come wait in store as it will be at least a five minute wait time. Thank you!”
badatlife15 3 points 7m ago
That’s so ridiculous, I will often not go check if I’m super busy/doing solo dto/r but it almost always ends up biting me in the ass because we either don’t have their order (didn’t get placed/got sent somewhere else or like you said we’re out of something). Mobile customers are even more often the ones mad about wait times because they expect they put it in and it magical gets made right away/knows when they’re arriving. I hate that Starbucks is pushing drive thru times so much at the expense of connection, ppl are going to be more mad having to sit and wait watching the clock when they could be talking to a barista at the window and potentially distracted. The only thing I can hope is that it would encourage more mobile order customers to actually pay attention to estimated time ready and/or just come in to get orders. Also, that’s some major BS about the deaf partners at your store, I hate how much Starbucks touts diversity and inclusion but I see more and more of this discrimination.
Kitabparast 1 points 7m ago
Wow. It’s interesting to see how stores do things differently.
We have good numbers but we don’t resort to such tactics. We’re pretty efficient, but we don’t hold by a queue system. Things get made as they get made and we have to balance DT, MOP, and café demands as we do so.
I got called out for putting in a mobile order’s name in DT without checking. We always check. One reason: sometimes they forget to complete the process. So, they complete it and we can get to it rather than have their visit be a waste of time. Or they cancel it and order at the speaker.
We have good numbers but we don’t resort to such tactics. We’re pretty efficient, but we don’t hold by a queue system. Things get made as they get made and we have to balance DT, MOP, and café demands as we do so.
I got called out for putting in a mobile order’s name in DT without checking. We always check. One reason: sometimes they forget to complete the process. So, they complete it and we can get to it rather than have their visit be a waste of time. Or they cancel it and order at the speaker.
persona-2 1 points 7m ago
Do you have an iPad near drive? Use DPM and just push it forward in the que. Can your mobile bar also wear a headset? Mine will let me know finished, working on it, or wait who?
TheGreekGazelle [OP] 2 points 7m ago
thats what were not allowed to do, she’s like revoking dpm ipad access for dto bc its best to just trust the customer
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