just don’t even treat them like a customer honestly. they love that. they like when you mess up and giggle about how clumsy you are like ur their buddy or some shit. they like when you use funny voices to ask if they want a straw with their drink. they especially like when you’re rude to them in a playful way. if you don’t put them on a pedestal to begin with (as i see a lot of people at my store do), they have no reason to sit on a high horse while talking to you. i sat on dto all day just making jokes with custies cuz its better than using my boring ass retail voice lines all shift. and i still kept our scores under 1 minute or something idek

but like??? in comparison, the rudest customers i’ve ever gotten are the ones i use my actual retail/customer service voice and lines on. they seem to immediately no longer see me as a human being. instantly

completely different vibes. today i told a woman i don’t know what to buy my mom for xmas (dto waiting on stuff) n i was like “like moms like candles or something right?” and she was like “well MY mom is 83 and im getting her lacy undies sooo” like yasss. go girl. i would have never gotten a funny ass response like that if i just used my customer service pre-recorded lines. sometimes i would switch to a british accent for no reason when asking ppl if they wanted straws and nearly all of them would switch to one too. i would tell people they absolutely can NOT have the drink they’re ordering, punch it in anyway, and then hear them laugh on the headset

nyway my point is treat customers like shit in a nice way. i didnt have a single mad custie today. obv some dont wanna talk but yknow use discretion of course. ex dub