Starbucks Baristas: The daily grind
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5
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advice what to do (self.starbucksbaristas)
submitted by amberrrb_
my sm recently cut hours because sales are down apparently so after 2pm it’s 3 part for the rest of the night. And during the day it feels like we are short/busy, can’t keep up with tasks and hard giving breaks. I’m getting frustrated as a shift and other partners as well and ultimately customers are too because of longer wait times. What can I do in this situation? I’m trying my best to keep a positive attitude during the shift but it’s really hard and I feel like I’m just stuck in this situation.
Kitabparast 8 points 6m ago
This may seem insensitive, but repeat repeatedly: It’s only coffee.
If you’re short, acknowledge and behave accordingly. Manage customer expectations (“because we’re short-staffed, it might take some time”), make sure everyone is working efficiently, and just get through it. No one’s going to die. This is out of your hands.
As a shift, try to keep on two things: replenishment and morale. When I’m in a situation when we’re short, I’m frequently telling my partners how awesome they’re doing, to just get through this, they’re doing the best in circumstances out of their control.
If your SM is anything like mine, it’s perfectly acceptable to tell customers you’re shortstaffed. The SMs are under orders and they have to comply.
If you’re short, acknowledge and behave accordingly. Manage customer expectations (“because we’re short-staffed, it might take some time”), make sure everyone is working efficiently, and just get through it. No one’s going to die. This is out of your hands.
As a shift, try to keep on two things: replenishment and morale. When I’m in a situation when we’re short, I’m frequently telling my partners how awesome they’re doing, to just get through this, they’re doing the best in circumstances out of their control.
If your SM is anything like mine, it’s perfectly acceptable to tell customers you’re shortstaffed. The SMs are under orders and they have to comply.
dfarner 3 points 6m ago
This is exactly right. The managers were told to cut hours aggressively
Hot-Temperature-4629 1 points 6m ago
Look for supplemental employment, especially temp agencies to build skills, networks, and confidence. Then find another job and put in your 2wks. It's a sinking ship and conditions won't improve.
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