That sounds really bad. Don't give the customers a good reason to complain. Keep doing things to standard. I remember absolutely hating some customers but still making the right drink because getting back at someone is never worth losing my job.

Lordy I admit we would JOKE about this but no one actually did it (well, that I know of anyway). And the rinse water? No bueno.

Like someone else said, why give people reason to complain. Plenty of complaints out there already.

The worst I think I’ve ever done is purposely picking the smallest lemon loaf for someone who is being rude, they still get it but they’re getting the tiniest one on the tray.

ETA- to any customers reading this, if you get a small loaf it doesn’t mean you were rude, there are definitely times that it’s unavoidable

I’ve definitely given less pumps to a mean customer before and decafing only crosses my mind after a REALLY bad customer interaction but I’ve never done it. But RINSE WATER THATS SO BAD WTF

Rinse water? That's hard-core. I've heard of decaffing drinks for obnoxious and rude people but that takes it too far.

Food safety is no joke.

i couldnt imagine messing with someones food/drink like that. your coworkers some kinda special apathetic. 😬

The more y'all brag on social media about decaffing and fucking with drinks, the less customers are going to trust you.

The less they trust you, the more aggressive they'll be because they will see you as spiteful and malicious. Customers will see legitimate mistakes as attempts to ruin their drink.

And honestly, you have no idea what you could do by fucking with someone's drink. I've seen people on here bragging about replacing milks, syrups, espresso, etc purely out of spite. The thought of someone receiving a rinse water latte is appalling...

Lmao what the fuck? I get maybe joking around about doing the decaf thing..but rinse water? Tell your SSV or SM. That’s not okay at all. Get a new fucking job, what a miserable person.

I have only ever decaffed people who have sworn at us. If their pissy or rude, they still get their drink made correctly, but if they escalate it, they lose out on caffeine for the day.

i’ve heard of people giving out decaf to assholes but no one at our store ever has. but rinse water????? that’s absolutely disgusting

No, this isn't normal, and it's just shifting the problem of difficult customers to the other stores remaking those drinks.

Mistakes happen, but what you're describing is malicious non-compliance with starbucks standards. Does the district manager even go to your store, or are they on their 12th vacation of the year and just can't find the time? If the behavior is as bad as you have described, it should have been noticed by management unless they're asleep at the wheel.

Sorry for the rant, I'm mad.

If someone is rude on the drive thru call they will be getting decaf

I think at my store I've only seen a barista decaf once. If someone is being an absolute asshole/it's like their 3rd remake I can see decaf. Rinse water? That's pathetic

Yeah…no.
More problems for yourself, not how you should be approaching bad customers.

(Okay, maybe decaffing; Rinse water though? That’s fucked.)

No because some people need to calm tf down

the worst I’ve done is decaf, and sometimes extra hot 😂

[removed]