Anytime they tell me their mobile is wrong, and it's because they ordered wrong on the app.

People who send their drink back multiple times over minor/stupid things.

Had a woman come in the other day who sent back her americano with extra cream because it wasn't hot enough. So I remade it with a little less cream. Nope, that wasn't enough cream for her. I put an extra, small splash of cream in there. She said it wasn't hot enough again. So I tried remaking it with steamed milk. She didn't like the foam. So I tried one last time, doing my best to perfect the cream to coffee ratio. She said "this still isn't right but I'm not gonna ask you to remake it because this is getting ridiculous." You're right, this *is* getting ridiculous! 👋 😀

Lol I sure did make the moment wrong when I kicked out a customer that called me a f*ggot lol

When they mobile order to the wrong location and I have to remake their complicated drink during peak 😭 I wish I could just say “You didn’t order to this location. Goodbye.”

we got hit real bad with the winter storm, so all day today its been "im so glad you're open!" And i so badly want to say "that makes one of us!"
I didnt want to almost crash my car several times just to make mocha cookie crumble frappuccinos 😭

This girl the other day said to me “ thank you for not being on strike today” that made me so mad I wanted to pour her drink out and tell her to fuck off. Instead I told her if it were up to me we would be on strike right now.

When they mobile order a tall or grande drink and say “uhm it’s supposed to be a venti”

whenever i’m on drive with the -10° or less, and the ppl look at me with the most insincere faces and say “stay warm!” like baddie, i would be if you weren’t here.

him: “I want a cappuccino no foam”

me: *explains he probably wants a latte then*

him: “no. i order this everyday! Cappuccino NO FOAM”

me: *gives up on life. makes a latte. happy customer*

If you tell him its a latte he wont take it…. He comes in every day 🙃🙃🙃

When someone mobile ordered an Americano "no water" and yelled "hello is this my drink???" at me when there was only 3 shots in his cup 💀 he then proceeded to tell me he meant no room and I told him to just make sure he's mobile ordering properly because how were we supposed to know no water meant no room?? 😭 he then proceeded to take his cup and leave after I filled it with water and he came running back in claiming I filled it too high and he burned his hand because his drink spilled?? SIR WHAT DO YOU THINK NO ROOM MEANS

There was a lady who would come in occasionally who would order the most ridiculous things she possibly could. Her orders were always different, but I remember one being a trenta passion fruit iced tea lemonade with 11 pumps of caramel, 11 pumps of vanilla, 5 pumps white mocha, xtra caramel drizzle, and vsccf. I’m not even sure if they were Tiktok drinks because she seemed to be ordering them off the top of her head and, as annoying as Tiktok drinks are to make, they usually aren’t as gross as this lady’s orders.

Once she got her rancid concoction, she was always *shocked* by how horrible it tasted and demanded that we remake it. She would have us remake the same foul drink 3-4 times before she would get frustrated and just leave. She did this every single time.

I’m convinced it was a power trip thing, because her drinks were always a pain in the ass to make, she ONLY came by when we were totally slammed, she never ordered anything practical, and you could tell she took pleasure in watching us remake the same disgusting drink over and over again. If I had the chance to make the moment wrong with her, I would’ve made it so wrong that shit would’ve turned right.

when a customer was yelling at me “HURRY UP! WHY ARE YOU SO SLOW! CAN’T YOU DO OURS FIRST?” while i was on mobile bar (with the other on cafe bar) in a packed cafe 20 minutes behind and asking “is that one ours yet?” at every single drink i handed out 🫠

Customer told me their whole order and as soon as I finished ringing it up they go, "Actually wait, can you make that a venti?"

“im so sorry you have to work the window today, but… i really wanted a coffee” when its 20° and snowing.

“thank you for coming to work today!” bitch wtf am i supposed to say to that???

i was doing dt and cafe and mobile bars, and we had a rush in dt and mobile. she was cafe and had been standing there just watching me for awhile, so i asked her what she had. “2 caramel frappucinos made w almond milk” so i made them for her, and she like huffed, and said “i asked for extra caramel” so i put more on top. she was like “that aint enough i wanted the caramel like IN the cup and on top AND more whipped cream. where is your manager?” LMAO i pointed at her saying “shes right down there!” the lady didnt move and i was like “well ill remake them for you” and she was like “im not trying to be difficult” like MAAM there are so many others waiting patiently, i had to remake your stupid drink 3x when i couldnt even see your ticket in the first place and you didnt tell me any modifications… and the thing is!! she did not even ask for ANY modifications other than almond milk at the register.

Lady orders 2 Venti Carmel macchiatos in the DT each with 6 pumps of mocha and two extra shots.

DTO: “are those hot or iced today?”
Customer: “hot”
DTO: “ and just to confirm is that regular mocha or white mocha?”
Customer: “R E G U L A R” with attitude
DTO “ great, we will see you at the window”

Customer gets to the window, DTR tries to hand out drinks…

Customer: “no, those are supposed to be iced.”
DTR: “no problem I’ll get those remade for you”

Remakes drinks iced. DTR tries to hand them out again.

Customer: “those don’t look right, you made them wrong. It’s supposed to be WHITE mocha”

Bangs head on bar…

Today. When a customer came in looking for gift cards and I politely informed them that we were out and they just shook their head at me, gave me a glare then left. Like. Okay then.

On Thanksgiving when people brought their families and all they ordered were frappucinos. I just wanted to say “oops our blenders down lolz”. Or when they said “I’m sorry u have to work today:-( happy thanksgiving!” IM HERE BC OF YOU

The teenager who brought his gf, tried to pay with a $100 and then yelled at me when I wouldn't accept it.

He was like showing out for his gf acting all tough, and she was loving it.

when a costumer told me i was being too “cold and distant” and then complained to the shift and called me an “ice queen”

When our regular comes in and orders her mango dragon fruit lemonade light base, light inclusions (1.5 pieces of dragon fruit) because she doesn't like the color to be too dark, extra extra ice shaken very well. When she shrivels up her nose at it I just want to slam the d.t window on her 🤣 we had to ban her from asking for a remakes because of the color as it doesn't affect the flavor of the drink

This lady ordered 2 food items and a venti iced coffee hazelnut NO SUGAR and had a problem with literally every single thing, she was staring at all of us through the window with her arms crossed and the most demeaning attitude. I'd been on drive through for 5 hours already and I had enough, we hand out her VENTI ICED COFFEE HAZELNUT NO SUGAR and she snickers and is like "umm there's supposed to be cream, what's going on right now you guys are doing terribly" SHE 👏 NEVER 👏 SAID 👏 SHE 👏 WANTED 👏 CREAM. I'm sorry am I a mind reader am I supposed to know you wanted cream????? You were so very specific about your iced coffee yet never asked me for cream so I told her "oh you wanted cream? I can get that for you now, just make sure to order cream so the barista can add that in for you :) is there any sort of specific milk or just half and half?" THIS LADYS JAW DROPPED she looked like I just spat in her drink anyways I got her tfo my drive thru and went on with my day

This guy wanted to order 2 of every item on the menu, food wise, in the drive thru. They yelled and yelled saying their “mom was dying” and they “need the food now” which makes no ducking sense. My manager ended up taking their order and letting them stay until he drive thru and got pissed at me saying “their money pays your check” and I told him “corporate pays my check, I thought you didn’t want customers running over us or is it just running over you?” And he got pissed off at me but he couldn’t do shit cuz every other barista was mad at him and didn’t wanna back him up. I refused to serve the guy who ordered, I didn’t take him the food, when he came in to complain on the wait time I directed him to my shift. Didn’t deal with it. I wanted to just make the dude get the fuck out of here.

every single time a customer has looked at me and said “merry christmas” with that smug grin, and looked at me expecting me to flip my shit or something. i just want to ask them why they think i care about what they celebrate. instead i just say happy holidays in return

When they order a Frappuccino and are expecting a cappuccino and try to blame it on you screwing up , not themselves for not paying attention to the photo on the app or what they are ordering. Ask questions or figure it out with basic deduction?!!

today when someone placed a 7 drink mobile order, then didn’t come til 40 minutes later, and then wanted them remade because they weren’t hot anymore. during peak btw cause when is it not

There’s this customer whose daughter used to work for the bucks apparently. She’s always trying to ask for one of us to give her our markout!!!!
She asked me once and I wanted to throw the beans in her face 😂she acts SO entitled.

Any time someone wags their finger in my face, like I’m a toddler being scolded by my teacher. Eff right off

every shift during the holidays

Someone mad that their iced shaken espresso with no ice didn’t have enough milk… order a latte then

I’m a shift supervisor for reference. Was training a new barista on bar. She was doing really well and made a customers drink, I had to step away to deal with an issue. When I come back I walk her through handing the drink to the customer. The girl takes one sip and goes “Whoever made my drink is a f***ing idiot.” New barista naturally starts crying and I have to resist the urge to throw hot coffee on this customer!

when a customer stands at the end of bar and watches me make their drink and yells that i’m doing something wrong. ESPECIALLY when it’s not their drink. ma’am just look at your phone or something you’re making me anxious

Every single customer who asked me why I was working Christmas day. I clapped back with I was Jewish and watching their face fall was amazing. Mainly because I’m Asian and it’s hilarious when I pull that out.

This guy was sometimes so rude to partners and he’d just get a pike with cream at like 5am then rudely say stuff like “if you left the cream out on the counter you’d waste less of my time” so I’d just move slooooow af in an exaggerated way making his pike because it was funny to watch him get antsy.

Any time someone swears, physically assaults another person, or intentionally pisses or shits where they are not supposed to

When we had 4 people on the floor during 7-9am peak and this dude started verbally abusing one of my coworkers 😐 he asked for a blonde roast and we had just cut our blonde and dark and his response was to go “well maybe if I hadn’t been in this line for three days I’d be able to get it” and when my coworker tried to explain the situation and that we only had 4 people on the floor he went “that sucks, but that doesn’t make me feel any better” I almost started swinging at the window when he pulled up

Anytime a rude customer complains about something insignificant and act like we've personally gone out of our way to ruin their life.

\- Can I get a venti pink drink with 75% sweetness and 25% ice?

\-There's no sweetner in the drink and I can do light ice for you.

\-It's too sweet, and I want exactly 25%, your light ice is still too much, that's a full tall cup of Ice, but I still want some ice.

\-I can put less juice base in it and more milk, and for ice how about half of the tall scoop?

\-No, can't you just give me 25% of the ice of your standard amount? you should know how many cubes of ice by standard, and just give me 1/4 of that many cubes.

that's where I got so upset but also want to laugh.

OF COURSE NOT YOU IDIOT THIS IS NOT A BOBA SHOP

Had an absolute asshole of a customer who would send back his nitro if it wasn't still cascading when he got it. He was the type that would sit in the window and refuse to move, even if you needed extra time to make his drink. He'd also order like 7 long shots and 6 trenta waters. He'd sometimes have you remake his the drinks 3-4 times. On my last week at Sbux (put in my notice), I handed him his nitro, which was not cascading, and as he was about to tell me (not ask, he was rude af), I just slammed the window on him and didn't go back. There were no customers behind him so after like 10 minutes he left. He held up the line so often and complained to corporate so often that I just told my SM he pulled his usual nonsense. I was the SSV, so she believed me.

I was on drive for 2 hours during my shift yesterday and had one customer say “poor kid, you shouldn’t be working” while handing her the drinks and I was too cold to think so I deadass stared at her with no emotion 💀

i no longer work at starbucks, but when we went through the great dragon fruit pieces shortage of 2021 boy did i meet many customers who i did not enjoy. One of them (who turned out to be a guy that i know who is really nasty human’s relative just to add to it) came through and ordered a mango dragon fruit refresher. i forgot to tell them that that we were out of peices, which was a mistake on my part totally slipped my mind. At the window i’m handing them their drink and they say oh can i get peices and as i start to say “sorry unfortunately we’re out of peices but…” (me about to comp their drink and send them in their way for the inconvenience) they chime in “WHAT DO YOU MEAN YOU DONT HAVE PEICES” “i’m sorry, the drink will taste the same i can even-“ “I CAME TO THIS ESTABLISHMENT BECAUSE I WANTED A MANGO DRAGON FRUIT. I WOULD HAVE ORDERED SOMETHING ELSE HAD I KNOWN, I WANTED TO CRUNCH THE BERRIES THW BERRIES HAVE CRUNCH I WANTED TO CRUNCH THE BERRIES” (their reasoning was litterally they wanted to CRUNCH berries, i will never forget this) and then continued berating me for five minutes, calling me every name in the book and telling me i’m worthless and that i don’t know how to do my job, and then they pull the whole “i’m never coming back here again”. i was just like “okay!” and closed the window with a smile, called my manger over, sobbed in the mop room for 3 minutes and came back lol. they were back the next morning at opening, first customer & they ordered a venti mocha cookie crumble #tobeapartner
Edit: Spelling and Grammar

Some guy called me sunshine 😟 really any time men are being creepy I’m like 🫥

When I ask someone to speak up at drive because there’s 50 mph winds or they’re ordering from the passenger, and they say it like “V E N T I…. I C E D…. C A R A M E L.. M A C C H I A T O…” like I just needed you to speak up, don’t talk to me like I’m dumb lol.

Or when I hand them the drink and it was supposed to be hot or iced or a different size, I do take the drink back. No one is getting free drinks like that because I know most ppl are just trying to play the system.

I had one lady order two tall cappuccino and they yell at me saying they don’t “feel” right. “No other starbucks makes their cappuccino like this! There’s not supposed to be this much foam!” I offered to remake, they said add more coffee. I tried explaining to them I can’t, you need to buy more espresso. I even kindly mentioned the difference between a cappuccino and latte and they started getting erratic. Eventually, her daughter came over, screamed at me, and I kept repeating “would you like my DLs number because I can’t do anything at this point” but her daughter said “NO I’ll call customer support” ok GIRLY 💀 as if that’s not a corporate dead end.

After they left, customers in the building came up to me and congratulated me on my calmness. I really just wanted tell this woman she’s stupid for order cappuccinos.

when they make a delivery or mobile order and it says “in a *whatever size drink it is* cup” especially after a day where we ran out of grande hot or venti iced cups like do you think i am putting things in the wrong size cup for fun im not a fucking idiot

Soy green tea latte, no foam. 🙄🙃

two days ago.

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