Bring your karma
Join the waitlist today
HUMBLECAT.ORG

Starbucks Baristas: The daily grind

Full History - 2022 - 12 - 24 - ID#zuodfd
34
How do I get my coworkers to stop commenting on my drink orders? (self.starbucksbaristas)
submitted by mondrianna
I love my store and my coworkers are generally amazing, but I feel like as a newer employee (rehire) they really get annoyed when I don’t stick to 1 drink when I order. I get that my coworkers are probably just venting or maybe aren’t even meaning for this to be a problem, but it’s really frustrating to not receive any kind of positive customer service experience (ETA: unlike what is provided to my shifts and SM.)

If I order more than 3 drinks, it’s a “Wow that’s a lot of coffee.” And a “Wow # of drinks huh?”

If I EVER get a frapp for a family member, there’s a comment. (like wagging a finger and saying my name disapprovingly)

It confuses me because I feel like we don’t have this reaction to customers who order 12 drinks, and I only ordered 5 and I get comments. Also, what? I should take my dad’s money and go to a different store? Why should I* not give the money to our store?

How do I bring this up to the coworkers who made comments? Is this a coaching convo?

Edit: grammar fix

Edit 2: Really frustrating people here aren’t addressing even the fact that I can get 1 drink and it be a frapp and have comments from my coworkers. Really sucks everyone’s so burnt out and frustrated with disrespectful people that they project disrespect on me without even knowing me. Guess we’re all about making customers happy but if it’s a coworker, they should just fuck off and be a customer at another store.

Holy shit, working retail/food service is not like this anywhere else.

Edit 3: Clearly I was just getting really defensive in my second edit, but still I wanted to say thank you to the people empathizing and trying to understand where I’m coming from. This job is tiring so I get that it can be annoying to hear complaining and I’m sorry to add to the stress of that for the partners here who were responding dismissively/negatively. I hope everyone has a good holiday season.
Foucaults_Boner 39 points 6m ago
For real, I feel anxious even ordering a brown sugar shaken with half brown sugar half toffee nut extra cinnamon (cuz if it doesn’t say cinnamon on the ticket they will forget it) because I feel like people will judge me for being a partner who gets a modified drink :/
mondrianna [OP] 15 points 6m ago
I’ve had someone say that asking for blonde triple ristretto in a latte was too much. Idk I’m just confused how changing a couple button presses makes a drink more complicated.

Eta: but for real you’re not alone :/ You’re drink isn’t even complicated at all! Literally just shaking a cinnamon shaker and syrup.
happybowlita83 4 points 6m ago
Just say blonde flat white, it's the same drink with out having to read 3 different modifications on a sticker.
mondrianna [OP] 3 points 6m ago
Bruh I didn’t even think of that wtf 😭 Why didn’t anyone recommend this to meeeeee
happybowlita83 2 points 6m ago
Not sure lol, just remember to change the milk if you prefer 2%. I honestly don't care for the milk change.
imnotcalmable 2 points 6m ago
I get half brown sugar, half toffee nut too! If you haven’t tried it with toffee nut cold foam before, you should—so good!
Foucaults_Boner 1 points 6m ago
I haven’t tried that, when I have my next shift I def will! Sounds awesome
R1P2MYOUTH 2 points 6m ago
that is so uncomplicated, it's actually ridiculous if anyone at your store gets annoyed by that😭
PotatoLaBelle 38 points 6m ago
Are they possibly joking with you? I and my coworkers joke with each other like that when one of us is the customer in the situation. Like, “hey wth, you know how to make this, you come back here and make it!” or pretending to tap a watch like an impatient customer, or then go up to someone else working and be like “excuse me but your barista/your customer over there is disrupting the third place.” All in good fun of course, we laugh afterwards, but we do it very dryly and straight faced.

Idk, I think if I came in on my day off or someone else came in on their day off and they gave me the customer treatment in full sincerity it would be super off-putting. It’s like, we know each other, we both know what goes into every last part of this interaction/transaction, we *both* do this on an almost daily basis, so to put on that sort of “Hi! Welcome to Starbucks! What can I get started for you? 😃“ mode to each other would be weird. Unless it’s our boss, and that’s just because we want them to know we’re doing our job how they’d like us to. And it’s been like that at every food service job I’ve worked. Like, just because I’m a customer sometimes doesn’t mean I stop being one of them.

Now, if one of my coworkers came in right at the height of peak and ordered a bunch of drinks, I might be kind of annoyed, but that’s only because I was probably already annoyed by it being peak and is in no way personal. They could be literally anybody ordering a bunch of very basic drinks right then and it’d be annoying. But with them, at least I get to joke around about their order while I’m making it, unlike average customers. Like, “oh, 5 drinks? Hot shots got big plans today huh?”

Personally, I wouldn’t take it as “fuck off and be a customer somewhere else,” especially if your “coworkers are generally amazing.” If you’re going in there on your day off expecting to be treated like any other average customer, they might be thinking that’s a little odd, and maybe that’s why they poke fun about your number of drinks or what they are.

If they’re someone you joke around with while on shift together saying that stuff to you, I’d try to make a joke like “yeah I knew you’d be here and I know how much you *looove* making [said drink.]” And me personally, if they seem to be in a genuinely bad mood, I wouldn’t take it personally, would empathize like “sorry, I’ll let you work,” and would just go talk to another coworker.

Sorry this got long but tl;dr: I wouldn’t assume the worst if you get along fine with these people otherwise, and I wouldn’t take it personally either way.
fireflywaltz 2 points 6m ago
Yeah I think this is it for sure. I think OP may need to change their expectations slightly, and/or consider that it's possibly joking. If they're good co-workers normally, you might actually be getting the treatment some customers covet-- being treated like a person instead of getting a fakey customer interaction. A lot of customers love it when we joke with them and rib them playfully. Just an additional thought!
Flowerfuls 34 points 6m ago
Ngl sounds like they’re doing that playful rudeness thing… but you’re new and it’s not really polite of them to do. Just communicate it. Speak up and say something they’re not breaking any rules technically. You just have to advocate for yourself otherwise you’re going to continue to be first seated and they might not know.
diskonnekt 11 points 6m ago
That’s weird and annoying of them, and you’re not crazy for being bothered by it. I would still assume good intent on their part (edgy humor?? idk I really don’t understand them) but perhaps communicate that they’re making you uncomfortable.
Better_Dust_2364 2 points 6m ago
Yeah I would just assume they’re being sarcastic. Fuck em if it’s not. Get your drinks and ignore op 💕
Necessary_Low939 11 points 6m ago
Just ignore it.
mondrianna [OP] -6 points 6m ago
Fair. It just bothers me because it feels unfair which triggers my OCD. I can try to ignore it but it feels like the more times it happens it’s another scenario, added to the theme of scenarios, for my brain to obsessively ruminate over.
Necessary_Low939 12 points 6m ago
What kind of ocd is this.
mondrianna [OP] -11 points 6m ago
This is just one way my OCD manifests? Rumination and in this case moral scrupulosity as well. What’s with this question??
somewheredaydreaming 11 points 6m ago
Some people don't understand OCD 🙃
imnotcalmable 2 points 6m ago
I’m not sure why you’re being downvoted. I have OCD as well. If you ever want to vent, you can message me.
[deleted] -1 points 6m ago
[deleted]
chassidymh 6 points 6m ago
Is it a daily thing? I don’t mind my co-workers getting complicated drinks. But my store is already really busy so if I had a partner that was ordering 5 drinks at the end of their shifts everyday, I’d probably get annoyed too.
mondrianna [OP] 1 points 6m ago
No. Not at the end of my shift and this was the first time I did it since I started working here.
franglaisedbeignet 6 points 6m ago
Keeping your thoughts to yourself is a good practice. Very commendable showing restraint towards the coworkers. Not everyone has learned this thing we call tact. I suggest when you approach the cash register to place your order, you state clearly what you plan to do first. *Hey Tactless, I plan to order 5 drinks with my partner discount, thank you! Here is my number!* then when the order is finished, just be so kind and appreciative. *Thank you SOOOO much T, appreciate you making this easy. My dad is awesome, he made sure I could leave a tip!*
mondrianna [OP] 6 points 6m ago
Hey I mean I tipped the difference from the discount which was 7 bucks and my coworker said “well you’re just paying yourself” which confused me even more.

Idk thinking about removing the whole post.
franglaisedbeignet 6 points 6m ago
It’s fine. The coworker is a jerk. You needed to vent and try to understand something that is bothering you. It would bug me as well.
clouds183 6 points 6m ago
are you using your discount and having your dad pay? I’m confused.
mondrianna [OP] 4 points 6m ago
He gave me cash, and yeah was using my discount.
bellamythos 3 points 6m ago
just so you’re aware, officially that’s not allowed - if you use your discount, then you’re supposed to pay for the order yourself/with your own money (and you aren’t supposed to be paid back by the people you’re ordering for). obviously it’s difficult to enforce, but if you do get caught it’s something you can get in trouble for.
mondrianna [OP] 2 points 6m ago
I didn’t really know this mattered because at my store we let people use their discount for their family all the time. I don’t know how Starbucks would know if it’s from me or from my dad anyway since it was cash and I only mentioned to my coworker it was my dad’s money when I tipped 7 bucks because they said “well you’re really just paying yourself.”

ETA: but also my store is just not super compliant with the discount/markouts because in my first few weeks I had a shift pressuring me to let them use their markout when they weren’t working.
R1P2MYOUTH 4 points 6m ago
they're most likely just joking around *but* if them joking like that bothers you, i would definitely express your frustration with them. it's okay to be bothered by jokes that others may typically be okay with. im hoping for your sake that they are just joking around, if they're genuinely upset/annoyed by you ordering what you want, they're the annoying ones imo
dl032717 4 points 6m ago
I usually get the same drink but there’s always the comments that I get it too sweet. If I like 2 extra pumps in my coffee just let me beeee. But I never comment on my coworkers drinks. I try my best to make it the way they want it. I do it for the customers, and I always try a little harder for my coworkers.
Fluid-Opportunity671 3 points 6m ago
They are definitely joking
Hot-Independence8670 3 points 6m ago
i’ll never understand this, my one partner gets 5+ modifications on her drink everytime i almost have it memorized despite how long it is, but we still make it! people always say that partners have the most annoying drinks but i mean, we know everything about the menu so it makes sense lol. we can complain about someone ordering 10 fraps and then make one for ourselves too, very weird that they would make you feel like that
Late_Pomelo_999 3 points 6m ago
Partners are a judging breed. If you get something slightly inconvenient it’s a travesty
cvpocoffee 3 points 6m ago
“I’m clocked out, I’m a customer rn”
It can get annoying during peak but if they still make a comment during slow hour, and you don’t wanna hear anything, ask if you can make them yourself (idk if you’re a store that allows this).
mondrianna [OP] 2 points 6m ago
Really wasn’t meaning it like that but I see how it comes off that way. Kinda sucks my coworkers make all my other coworkers drinks without saying shit though.

Idk it wasn’t during peak, and I wasn’t working, it was my day off, so I definitely wouldn’t be allowed to make my own drinks.
trbpanda 2 points 6m ago
if theyre not joking they can go f themselves honestly. they can complain all they want but this is their job. if they hate it so much that youre ordering fraps or 5 drinks they can find another job
Panda-R-Us 2 points 6m ago
They’re probably joking around with you since you’re new. Since you said they’re generally amazing, I doubt they’re making those comments out of spite. Ik at my old store we used to joke around about our drinks(how much we got, the modifications, etc.) none of us took it personally. I usually get a matcha frap with coconut milk,frap chips,rasp syrup, white mocha and no whip. At my new store we don’t joke around about it, at least I don’t think so I’ve only been here for like 3 weeks.

Tdlr; see if your coworkers joke like go to each other, trying making jokes about their drinks and see how they react. I doubt they’re trying to be mean
mymelodywithaglock 2 points 6m ago
If you’re a whole ass store i don’t know why they’re complaining. Love when my partners order drinks , even for the families, i put extra love and attention into them. Ur coworkers are just jerks and so are most of the comments here. However if it stresses you out i’d just go to another store and use your discount there. Obviously another store will appreciate your business a lil more
haleslyons 1 points 6m ago
I would definitely pull them aside while you’re on shift and explain how you feel. I had a similar issue and started going to a different store when I wasn’t listened to
spookysznneverends 1 points 6m ago
My partners all do the most with our drunks at the home store, and everyone is just nice.
rlb1415 1 points 6m ago
Aww I’m honestly sorry you deal with that. One of my partners orders multiple drinks for her family and none on our floor makes those kinds of “jokes” or comments or attitude. In fact we really don’t even ask or anything we just do it. Happily. I guess it’s a store by store case. So if it’s any consolation not every store is like that. But damn I don’t want any partner feeling that way and I would be upset on your behalf too.
bcmead92 1 points 6m ago
Out of respect for my coworkers I limit my drink to 2 modifications and if I was going to order more than 1 I'd tell the bar person they can make my drinks whenever is convenient, I don't mind waiting.

Then again I rarely get drinks from Starbucks on days I'm not working.
photo_rain 1 points 6m ago
Weird- At my store if we are working we make our own drinks haha
mondrianna [OP] 2 points 6m ago
We do that too when my SM isn’t around, but again, this happened when I wasn’t working. Of course I make my own drinks at the end of my shift.
MakeLulzNotWar 1 points 6m ago
Are you ordering them after a shift or on a day off in the drive-thru/café?
mondrianna [OP] 2 points 6m ago
Day off. Always in cafe because I don’t wanna fuck up or DT times.
MakeLulzNotWar -1 points 6m ago
Okay that's fair. I would feel guilty ordering a bunch of drinks at DT (usually I stick to 1 drink / maybe 1 food item), but café definitely gives you some more leeway. Does your SM mind if partners make their own drinks? That could always be an option to avoid those comments, as long as you throw an apron on.
faunaflorist 1 points 6m ago
I send through a grande iced flat white w an extra shot, light ice, oatmilk, brown sugar, 1 chestnut and 1 caramel brûlée and if anyone gives me flak for it I tell them I can have someone else take over hot bar since they’re struggling and they can switch to DTO 💕
BatWeary 1 points 6m ago
that’s not even difficult what ☠️ i swear most baristas just hate making drinks for coworkers
clouds183 1 points 6m ago
we don’t say comments to customers because we’d get in trouble but it sure is annoying for anyone to order multiple drinks with a ton of customizations.
mondrianna [OP] -1 points 6m ago
I get that. I bar too and it can be annoying to do a 5 drink order for someone, no matter what the drinks are. But even still I keep my comments about my coworkers to myself because it really shouldn’t matter what they decide to do, and yeah some of them will bring their whole family in. Eta: What’s the difference between 1 person getting 5 drinks and 5 people getting 1 drink. Nothing.

Tbh I wouldn’t care if I couldn’t hear them, or if they were saying it to each other, but it’s off putting to get people saying it straight to my face.
yesimabarista 5 points 6m ago
mmm i just have to add someone getting 5 drinks is way different than 5 people getting one. cause 5 people getting 1 drink would keep the store in routine and keeps times normal. but 1 person getting five drinks in cafe but drive thru especially will throw off times.
This nonprofit website is run by volunteers.
Please contribute if you can. Thank you!
Our mission is to provide everyone with access to large-
scale community websites for the good of humanity.
Without ads, without tracking, without greed.
©2023 HumbleCat Inc   •   HumbleCat is a 501(c)3 nonprofit based in Michigan, USA.