Telling her to fuck off should do the trick

When people complain about the foam, I make it for them using the original standard recipe.

¼” hot water, swirl the matcha in the hot water til you see no clumps, then milk and ice.

Edit: I should add that when the customers are NICE, I do this. If they’re rude about it I don’t use the old standard and just tell them “this is how they are made.”

Add extra milk to the shaker and hold the foam back with the lid when you pour.

Not the standard way - but what I do is if someone asks for no foam I measure in the shaker cup and put it in the foam blender. No foam and pours perfectly. But it’s tough to do when you’re getting slammed!

No lol it’s a shaken drink. Shaking it produces a certain amount of foam, same with refreshers, iced teas, all of that. She can ask for it shaken with no ice, and you can just put the ice in the cup and pour on top of it? But otherwise there’s always going to be foam. It’s how the drink works. It’s like when people want frappes with no ice or light ice. I tell them we can’t do that, and it’ll make the drink runny.

If there’s no standard for it then we can’t do it. There’s no standard for no foam shaken drinks. And no standard for a light ice or no ice frapp. There is standard for no foam lattes for example. If there’s no standard, then we can’t do it. That’s what I’d say in this situation

Shake like normal. Use the shaker lid to strain until it meets the full line then let the ice go in.

Damn y’all crazy

You can literally just strain out the foam as you pour it from the shaker. Let them know that they may have a few residual bubbles but the shaker lid works fine. Don’t make it hard on yourself.

I shake w ice and a size up on the milk. Then I use the shaker lid to strain it and add more ice.

When someone is being very specific but also wants something that you can’t make, just ask them how to make it. “How would you like me to do that?” Because no matter how they answer, you’ve just made it their fault now. Because either they tell you some specific way that they want you to do it, and even if they don’t like it, you can still say “I did exactly what you told me to do and you watched me do it.” Or, they tell you “don’t you know how to make it? I want it done the way it’s supposed to be done,” to which you can answer “yes.” When customers are particular like that I will always make it their responsibility to tell me not just what they want the final product to be like, but also tell me how I’m supposed to get it their. Because, I’m not gonna stand there and make ten different versions of their drink.

I had a customer complain that our coffee was too cold, but it was cold because she was filling half the cup with cream (back when we used to put the half & half carafe’s out in the condiment bar.) I noticed that and asked if she wanted steamed half and half instead, which she didn’t want. So I asked her “what do you want me to do?” I showed her that the coffee was steaming and even stuck a thermometer in it. A lot of customers aren’t there to have a good experience in the first place. They just want to have something to complain about to make themselves feel superior. They want you to make the same drink ten times because it makes them feel like you’re the problem and not them.

strike the side of the shaker pretty sharply and then let it sit a minute before you pour, that should get most of the trapped bubbles free. You can then pop the few that float to the top.

Also - try holding the ice back with the shaker lid while you pour into the cup, and pour slowly. Only let the ice tumble in once the cup is nearly full (and then just a few cubes at a time).

There is no foam, i think the word she is looking for is "no bubbles". Getting the bubbles "out" before you pour into the cup is the only practical solution, and that means paying attention to where the bubbles are and when/how they form.

PS- from experience, the shaken cold drink "no foam!" customers tend to be the most confusing, as they seem to know what they want but often don't have the words to convey it to you the barista in a mutually intelligible way.

Put in a cold foam blender on 4

For me they get 3 tries. If they’re still not happy with the 3rd remake, goodbye 😅

we had a woman who would get this and we would just stir it. we told her the only way to get rid of the clumps is to shake it which would create foam. it's either chunks or foam, her choice 🤷‍♀️

Make it the old way and swirl the matcha in the milk instead of shaking it, then strain it

I either strain it or shake with no ice, pour, then add ice.

This sounds crazy honestly it really does but I used to work for teavana and I have learned that if you put the TINIEST bit of hot water in the shaker, like just enough to wet the matcha powder and basically use a stirring stick to stir it up and then put the milk and ice in, it doesn't really mess with taste and will usually result in little to basically non existent foam. You can also put the hot water in and swirl it, it doesn't get rid of the clumps as nicely as the stir stick but it also works.

I shake it and then set down the shaker and let the foam settle. this will take time. Just leave it there, you can work on other drinks during this time or just wait. routinely remind the customer that “Im just letting the foam settle out! I didn’t forget ya!” and then after like 5 minutes, take a bar spoon and scoop out the foam. pour into a cup and top with more milk and ice and another removal of foam.

I always just make it in the foam blender, much less foam to take off and comes out better mixed

I shake it the way it's supposed to be and then I drain the liquid while holding back the ice, don't use the ice that was shaken in the shaker, get new ice and boom it's done. IF super picky, use bar spoon to scoop out any extra foam before u add new ice at the end

I put it in the blender and typically that helps eliminate foam, it’s not standard but neither is her ask. Sorry you had to deal with that

Use the cold foam pitcher with ice in it.

make it with extra milk and strain it with a bit of ice so the foam stays in the shaker

When we made iced matcha lattes back in my partner days we just filled the cup with milk and ice, put the matcha on top and swirled it with the lid on lol

I tell them it's not possible because it's a shaken drink and will always have foam.

we used to stir it when one of our regulars would ask for that

Sometimes I just put everything in a cold foam blender and blend on 3 for like LITERALLY ONE second, so it spins for like a second then stop the blender. It doesn’t give the milk enough time to froth up that much LOL

What i do is pour slightly more milk and shake it with no ice, then let it sit for a second and strain out the foam, and either pour over ice or add ice after. Works pretty well

usually after shaking i use the lid to strain it over fresh ice :) that usually removes the foam

hear me out, cold foam blender

put it in the cold foam blender

When I run it in the cold foam pitcher I only let it go long enough to mix, so I usually stop it after like 2 seconds and it’s usually not foamy. I also recommend maybe doing extra milk and then letting it sit for a second and maybe straining it with a spoon? That should do a good job if she’s that picky. I wish customers could understand were not gods, we can’t change the way liquid works 😂

I like to shake it with ice (less than standard amount) and then strain it into cup, holding back ice and foam. Dump ice and foam. Then add new ice afterwards

Measure in shaker and put in foam pitcher on 4 ice included. The secret is the ice agitates the bubbles enough to pop them as it blends.

use coconut milk lol

We have a giant spoon that we scoop the foam off with

I just do the side shake with barely any ice and then hold back

Put it in the foaming blender and put it on 4. Mixes up the matcha perfectly, and does not blend the ice :)

Make it for myself this way allll the time

foam blender on a 4 WITH ICE

In cold foam pitcher with the one size down scoop of ice on 3. Works for me.

strain the drink. it’ll kill the foam. I default strain them bc they’re way too foamy otherwise

shake it as normal. then strain the ice and foam.. put new ice in. that’s how i do it to get no foam 🫶🏻

not standard but i put it in a CF small blender with a few ice cubes and that should do the trick

i do the milk and the matcha powder and then shake it. then pour it into the cup and then add ice. it’s no ideal but people who order this with no foam aren’t all that ideal either

The Canadian standard is: fill water to the base line on the shaker, add syrup, matcha and ice. Shake and pour into cup, then add milk to the top. There's no foam with this method.

I do one of two things. Either:

1) measure out the milk in the shaker, pour it in the foaming pitcher, add the matcha, and blend on 3 for literally 2-3 seconds (no more than that, it’s enough to incorporate it), pour in cup and add ice

2) put everything in the shaker and VERY LIGHTLY tilt the shaker back and forth a few times. Don’t shake it aggressively, or like normal. Gotta be slow and light. Pour it in the cup, strain with the shaker lid if I absolutely have to.

Do extra milk and use the lid as a strainer. Then add fresh ice. A spoon can be used to get more of the foam off. But if you tried this 4 times say you don’t think there is anything else you can do about it:

The foam pitcher would be the best. I don’t get any foam with it.

Put everything in a cold foam pitcher, including ice, press #3, absolutely no foam every time

— milk of choice to the third line
— ice scoop- size down (optional before/after)
-keep ice the same size scoop for coconut milk

•cold foam blender
-cup contents and add appropriate matcha scoops
-blend on 4 (dry foam) for 5 sec./until fully emulsified
-pour into cup and serve


-may further adjust ice if there is cold foam and/or ice modifications

I make it in the cold foam pitcher but specifically add ice with it. For some reason it doesn’t come out foamy at all

i put a little extra milk, shake, and scoop the foam out of the shaker before i pour it into the cup

You can use the shaker lid to hold back the ice and foam and pour the liquid first. And then you just top it off with ice from the shaker, avoiding the foam obviously. Sometimes I’ll top it with a scoop of new ice instead of ice with the foam on it.

Foaming pitcher with the ice in it

I'm in Canada so I don't know if our recipe is different but I don't think I've ever had foam in mine (unless I've literally never noticed). Just to verify, water to the correct size base line, syrup, matcha powder, ice then shake. Pour in the cup and top with milk.

Measure milk in the cup, add it to the foaming blender, scoop in the matcha, strain with a spoon, add ice

Stir it.

My store makes it in the cold foam blender and blend on 4 and it comes out with no foam

i measure out the milk & ice in the cup, put in cf blender, add the matcha and blend on 3 or 4. comes out with zero foam

foam blender on setting 4 is my go to

Mix matcha w hot water and stir then add milk then ice

I make it in the shaker, but I use the lid like a strainer and keep the ice/foam in the cup, dump it out and then add ice in the drink

Foam blender has been the easiest way for me, gets all the matcha clumps out and you don't end up with a ton of froth.

I have a regular that does this as well and she gets very mad about the foam. What we do is make it normally in the shaker then pour it into the cup and then use the spoon to scoop out most of the foam you can and just top it off with whatever milk they requested and she hasn't complained since

I do shake it without ice and pour it over ice but if you want absolutely no foam with that method you do need to wait about a minute for the foam to separate.

All the ways I was gonna suggest were already said by you. Stir the milk and matcha with an inclusion spoon then strain the milk into the iced cup and add ice? I don’t know man this lady just sounds OC

you can also use a stirring stick to mix the matcha🥹

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in the blender without ice