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Starbucks Baristas: The daily grind

Full History - 2022 - 12 - 31 - ID#1004ldp
12
[Rant?] Visited a Starbucks at another location and seeing what looked to be a green bean practicing bar and not getting scolded at for being "too slow" and subtly being told they're "incompetent" then being told to get off from bar made me happy & relived for them. (self.starbucksbaristas)
submitted by Saphyy002200
This may be a long rant but I just need to get this out. I'm just exhausted.

Just something I wanted to say after going through a miserable 4 hr shift where I didn't realize I was going to break down and start crying until much later.

However, for me, it's not because of the customers. It's because of the people I work with. Less than 2 months in after being hired and I desperately want to transfer out. At this point, I'd rather deal with 50 karens who each want their drink remade dozens of times rather than work in an environment that expects me to be 1000000% perfect with everything, including stuff I've never been taught before, when I finished my training last month.

It feels like I'm fast approaching my last straw, especially since I was *initially* prohibited from taking a break. Reason being? I'm incompetent. I guess thankfully there was another shift that didn't have the audacity to prohibit me from taking a break and told me to go on my break. If I'm denied from having a break when I'm working for 4 hrs, sure I don't mind but don't act childish about it over the headset.

Also, after returning from my break, I was given, what I was told was a new dark roast. Simply because the person at the window needed their dark roast to be remade, and that the original drink was sitting underneath the register. I gave the new one and the guy said thank you, then drove off. One of the baristas said they'll throw the dark roast away, and they eventually forgot about it. While I was waiting for an order, I decided to throw it away since it was just sitting there, taking up space. I then got yelled at for throwing away a dark roast...and then being made to sound like I'm just completely fucking stupid for throwing it away... I tried explaining that this was old and a new one was given to the previous customer. It literally took three...three other baristas....to repeat what I was exactly saying, word for word, for the shift to finally understand that I was in the right to throw away the dark roast. I didn't want a mini crowd surrounding me and a shift, but that's what I got. Next thing I knew, the barista that forgot kept apologizing to me nonstop. I was just done at that point and I told them it's okay, they don't have to apologize to me so many times over this. It's not their fault.

I have a shift tomorrow. It's 1.5x pay. However, I'd rather be fired than go at this point. Meanwhile, I'm desperately trying to pick up a shift at this other starbucks to see if the work environment is any better and if I should transfer there instead. I literally feel like interacting with the absolute worst customer is just better for my mentality at this point.

I just feel exhausted and I'm not even getting that many hours...
HarleySpicedLatte 4 points 6m ago
You've told your SM about being denied your break, right?
I'm sorry you're dealing with this. Nobody should be yelling at anyone. Coaching always has a what, what, why?
Making one drink every 30-45 seconds makes approx 80-120 drinks an Hour . Working a four hour shift is putting out up to 480 drinks before you're done. With those numbers something is going to be wrong. No Complaints only means it wasn't necessarily awful, they didn't wanna speak up or they were afraid they'd be given decaf.
You're doing great. Sometimes we forget how hard it was for us in the beginning.
If you haven't already I would encourage you to say something to SM or someone.
yvesagain 3 points 6m ago
This is not a you problem, this is a shift problem. Have you considered talking to your SM or even DM about this? Maybe this is extreme but I think a shift like that deserves to be fired. That is not the type of culture Starbucks is trying to uphold so I imagine they'd want to know about that. You also clearly have other baristas backing you up.
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